Palgry's Blog

Palgry is changing its name to Palgry
Published July 2026
3 Mins

We Are Changing Our Name to Palgry

Support agent composing a fast, accurate first response to a customer message
Published June 10, 2026
6 Mins

What a Good First Response Actually Looks Like

Early-stage SaaS team managing customer support with limited infrastructure
Published June 10, 2026
6 Mins

Why Most SaaS Teams Underinvest in Support Until It Is Too Late

AI confidence calibration system for customer support responses in Rian
Published June 10, 2026
6 Mins

How We Think About AI Confidence in Customer Support

Customer trust eroding due to slow support response times
Published June 10, 2026
5 Mins

What Happens to Customer Trust When Response Times Slip

Early-stage startup team outgrowing Gmail and Slack for customer support
Published June 10, 2026
5 Mins

The Support Tools Most Early-Stage Teams Outgrow Too Fast