Changelog
New updates and product improvements
August 28, 2026
Paystack is now available for billing
Palgry now uses Paystack as its payment processor, making upgrades faster with a direct hosted checkout experience.
Pricing is now localized too. Customers in Nigeria see NGN pricing, while customers elsewhere see USD. Billing settings also reflect your active currency and payment provider.
Palgry now uses Paystack as its payment processor, making upgrades faster with a direct hosted checkout experience.
Pricing is now localized too. Customers in Nigeria see NGN pricing, while customers elsewhere see USD. Billing settings also reflect your active currency and payment provider.
August 19, 2026
Help Center: give customers a place to find answers
Give customers a dedicated place to find answers, guides, and product information without having to contact your team.
Help Center is now available in Palgry, with more capabilities and improvements coming soon.
Learn more: Help Center → palgry.com/features/help-center
Give customers a dedicated place to find answers, guides, and product information without having to contact your team.
Help Center is now available in Palgry, with more capabilities and improvements coming soon.
Learn more: Help Center → palgry.com/features/help-center
July 28, 2026
Gmail is now a support channel
Palgry now supports Gmail as a standalone support channel, bringing email conversations directly into the shared inbox alongside your other channels.
Email conversations now use a dedicated threaded layout with sender details, timestamps, subjects, and inline conversation events. The new rich-text composer also adds formatting, Cc/Bcc, and an expanded writing experience.
July 28, 2026
Gmail is now a support channel
Palgry now supports Gmail as a standalone support channel, bringing email conversations directly into the shared inbox alongside your other channels.
Email conversations now use a dedicated threaded layout with sender details, timestamps, subjects, and inline conversation events. The new rich-text composer also adds formatting, Cc/Bcc, and an expanded writing experience.
July 20, 2026
Beacon can now be controlled from your app
Developers can now open, close, and toggle Beacon programmatically using JavaScript, making it possible to connect the widget directly to buttons and flows inside their own application.
July 20, 2026
Beacon can now be controlled from your app
Developers can now open, close, and toggle Beacon programmatically using JavaScript, making it possible to connect the widget directly to buttons and flows inside their own application.
July 20, 2026
Your inbox now stays in sync in real time
Conversation status changes now appear in the inbox in real time, keeping teams up to date without needing to refresh. Inbox ordering and refetching have also been improved to keep conversations consistent as activity happens.
July 20, 2026
Your inbox now stays in sync in real time
Conversation status changes now appear in the inbox in real time, keeping teams up to date without needing to refresh. Inbox ordering and refetching have also been improved to keep conversations consistent as activity happens.
May 22, 2026
AI agent responses are now faster
Knowledge retrieval and agent execution have been optimised across the response pipeline, reducing unnecessary work before an answer is delivered. Repeated context and embeddings are also cached to make follow-up responses faster.
May 22, 2026
AI agent responses are now faster
Knowledge retrieval and agent execution have been optimised across the response pipeline, reducing unnecessary work before an answer is delivered. Repeated context and embeddings are also cached to make follow-up responses faster.
May 18, 2026
The AI agent now gives more grounded answers
Palgry now structures website content before adding it to the knowledge base, while prioritising important pages and sources during retrieval. This gives the native AI agent better context when answering customer questions.
May 18, 2026
The AI agent now gives more grounded answers
Palgry now structures website content before adding it to the knowledge base, while prioritising important pages and sources during retrieval. This gives the native AI agent better context when answering customer questions.
May 12, 2026
AI agents can now use connected tools
Native AI agents can now use connected integrations to retrieve information and take actions. Stripe and Lemon Squeezy connections can be configured directly from the workspace, with tool access checked before an action is executed.
May 12, 2026
AI agents can now use connected tools
Native AI agents can now use connected integrations to retrieve information and take actions. Stripe and Lemon Squeezy connections can be configured directly from the workspace, with tool access checked before an action is executed.
April 25, 2026
Beacon now works when your team is offline
Beacon can now capture a visitor's email and message when no agents are available. Visitors first get the normal live chat experience, with the offline form appearing only when the team is unavailable.
April 25, 2026
Beacon now works when your team is offline
Beacon can now capture a visitor's email and message when no agents are available. Visitors first get the normal live chat experience, with the offline form appearing only when the team is unavailable.
April 14, 2026
Beacon got a smoother chat experience
Beacon now handles scrolling, message streaming, and typing states more naturally, making conversations feel faster and more responsive. Conversation summaries and tags are also surfaced directly in the inbox for quicker context.
April 14, 2026
Beacon got a smoother chat experience
Beacon now handles scrolling, message streaming, and typing states more naturally, making conversations feel faster and more responsive. Conversation summaries and tags are also surfaced directly in the inbox for quicker context.
April 9, 2026
Beacon can now be fully customised
Teams can now customise Beacon directly from workspace settings, including its colour, dark mode, and overall appearance, with a live preview before changes are saved.
April 9, 2026
Beacon can now be fully customised
Teams can now customise Beacon directly from workspace settings, including its colour, dark mode, and overall appearance, with a live preview before changes are saved.
April 6, 2026
AI agent onboarding now happens in real time
The AI agent setup experience now shows website indexing progress as it happens, while workspace initialization runs in the background. Agent configuration changes also take effect immediately without restarting or re-scraping.
April 6, 2026
AI agent onboarding now happens in real time
The AI agent setup experience now shows website indexing progress as it happens, while workspace initialization runs in the background. Agent configuration changes also take effect immediately without restarting or re-scraping.
March 28, 2026
Conversations can now be resolved
Teams can now formally resolve conversations, add resolution notes, and reopen them when customers return. Resolved conversations stay out of the active inbox while remaining accessible.
March 28, 2026
Conversations can now be resolved
Teams can now formally resolve conversations, add resolution notes, and reopen them when customers return. Resolved conversations stay out of the active inbox while remaining accessible.
March 16, 2026
Meet Beacon, Palgry's website chat
Beacon launched as Palgry’s real-time website chat, giving teams a way to talk to visitors directly from their website and manage those conversations alongside their other support channels.
March 16, 2026
Meet Beacon, Palgry's website chat
Beacon launched as Palgry’s real-time website chat, giving teams a way to talk to visitors directly from their website and manage those conversations alongside their other support channels.
March 12, 2026
The shared support inbox is here
Palgry introduced a unified shared inbox for WhatsApp, Instagram, and Facebook, bringing customer conversations into one workspace with assignments, internal notes, and team visibility.
March 12, 2026
The shared support inbox is here
Palgry introduced a unified shared inbox for WhatsApp, Instagram, and Facebook, bringing customer conversations into one workspace with assignments, internal notes, and team visibility.
March 6, 2026
A faster, better mobile experience
The inbox, authentication flows, navigation, and landing pages were rebuilt for mobile, with better layouts, responsive behavior, and smoother interactions.
March 6, 2026
A faster, better mobile experience
The inbox, authentication flows, navigation, and landing pages were rebuilt for mobile, with better layouts, responsive behavior, and smoother interactions.